Privacy Policy
This Privacy Policy explains how Lumcorona collects, uses, and protects information when you interact with our website and services. This is a general template provided for informational purposes and should be reviewed and adapted to reflect your specific data practices and applicable law before publication.
Last updated: [Insert Date]
Data Minimisation
We aim to collect only the information reasonably necessary to provide and improve our decision-support services.
Your Control
You may request access, correction, or deletion of personal information we hold about you, subject to legal limitations.
No Sale of Data
We do not sell personal information to third parties for monetary consideration.
1. Information We Collect
We may collect the following categories of information when you use our website, request a demo, or otherwise interact with Lumcorona:
Contact information: such as your name, email address, phone number, and company name, when you submit a form, request a demo, or contact us directly.
Financial planning inputs: information you voluntarily provide about your household or family financial circumstances for the purpose of generating analysis or decision-support outputs.
Technical information: such as IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.
Communications: records of correspondence between you and Lumcorona, including support requests and demo scheduling.
2. How We Use Your Information
We use collected information for purposes including:
- Providing, operating, and maintaining our website and services.
- Responding to demo requests, enquiries, and support needs.
- Generating historical backtesting analysis and decision-support outputs requested by you.
- Improving our website, methodology, and service quality.
- Communicating updates, service notices, and, where you have consented, marketing information.
- Meeting legal, regulatory, and contractual obligations.
3. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract or provide a requested service, our legitimate interests in operating and improving our business, and compliance with legal obligations.
4. Sharing of Information
We do not sell personal information. We may share information with:
Service providers: third parties who support our operations, such as hosting providers, analytics tools, and communication platforms, under appropriate confidentiality and data protection terms.
Legal and regulatory authorities: where required to comply with applicable law, legal process, or to protect our rights and the safety of others.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.
6. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, analyse usage, and improve user experience. You can typically control cookies through your browser settings; disabling certain cookies may affect site functionality.
8. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, as well as a right to data portability and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details on our Contact page.
9. International Data Transfers
If we transfer personal information across borders, we take steps intended to ensure that such transfers comply with applicable data protection law and that appropriate safeguards are in place.
10. Children's Privacy
Our services are intended for adults managing family financial planning matters and are not directed at children. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their respective privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out via the details provided on our Contact page.